ЧАСТО ЗАДАВАЕМЫЕ ВОПРОСЫ

Meet Happy Car

Happy Car is a regional company that has been in the market for over 20 years. We strive for punctuality, quality of service and kindness.

Our fleet is diversified and filled with quality cars that cater to diverse preferences and budgets. 

We are located in the city of Machico, about 5 minutes from Madeira International Airport, and about 15 minutes from Funchal, the capital city.

To best serve our customers, we try to offer a personalized service to cater to each customer’s individual needs and introduce them to our wonderful island.

We hope you choose our company for your visit to Madeira.

If you need any assistance

Please contact us using the button below.

  • You should contact Happycar, then the Public Police Service. Both phone numbers can be found at the top of the Rental Agreement.
  • Вам следует немедленно связаться с Happycar и следовать полученным инструкциям.
  • The minimum period is 1 day (24 hours). During our busiest periods (from April to October and the last weeks of December) we may raise the minimum rental period to two or three days. 
  • Часы работы офиса следующие: С понедельника по воскресенье с 9 утра до 13:00 и с 15:00 до 19:00. В аэропорту с понедельника по воскресенье, любое расписание рейсов, после подтверждения бронирования компанией Happycar.
  • To be able to pick up the vehicle, you need a valid Driver’s License, and an Identity Card or Passport.
  • No, the driver does not need to be a credit card holder; however the credit card holder must be present when the payment is being done.

  • Yes, all prices include VAT in accordance to the current legislation.
  • Fuel is not included in the rental price. We ask our customers to return the vehicle with same level of fuel as when it was delivered.
  • Yes, if the vehicle is returned with a lower fuel level than when it was delivered, a refueling fee will be charged for the amount of missing fuel.
  • Payment for an online reservation should be made when we confirm that the vehicle is reserved.
  • Yes they must be a Driver License holder for at least 1 year and 21 years of age.
  • When cancelling the reservation 48 hours in advance, it is free of charge.
  • If you cancel the reservation, within 48 hours of the pick-up, we only refund 50% of the payment.
  • Scheduling changes are free of charge, provided there is availability.
  • We currently accept VISA/MASTERCARD Debit/Credit cards, cash or bank transfers as valid payment methods.
    Please note that the Card Holder must be present when making the payment and any payments done by bank transfer must be done before the scheduled pick-up date. 
  • A deposit is always required if you do not opt for our SCDW (Super Collision Damage Waiver).
  • Yes, you can have one secondary driver added for an extra daily cost. Both the main driver and the secondary driver must be present with the necessary personal documentation to sign the Rental Agreement. 
  • In case of a flight cancellation or delay please contact us so we can try to adjust your reservation. If you get a new flight number please provide it at your earliest convenience. Although we will try to accomodate for flight delays and cancellations, we can only guarantee that we will have a vehicle available for you for the reservation period that we originally confirmed.
  • Usually it is possible. We recommend that you contact us as soon as you decide to extend the reservation, rather than near the end of the rental period so we can check if the car is available.
  • A free grace period of 30 minutes is provided for all vehicle returns. If the 30 minutes are exceeded, a tax will be charged for delays of up to one hour. Should the delay exceed an hour, an extra rental day will be charged, along with any extra charges featured on the Rental Agreement such as SCDW, Extra Driver, etc. 

Yes. Currently we offer the following items for rental upon request and at an additional cost:

  1. Baby Seats
  2. Children Booster Seats
  3. GPS
  4. WIFI Service
  • Depending on the pick-up location you choose, we may charge an extra fee for the delivery and return of the vehicle. This fee is to cover for fuel, staff and, sometimes, parking costs.
    Currently we charge extra fees for pick-up/returns at the Airport or outside of Funchal, Machico, Santa Cruz.
In general terms, what is not covered by the Super Collision Damage Waiver is negligence. The following are examples of negligence and other things not covered by our policy: 
  • Вождение под воздействием алкоголя
  • Driving off-road where it is not allowed
  • Потеря ключей от автомобиля
  • Filling the fuel tank with the wrong type fuel
  • Damage to the interior of the car
  • Parking and speeding fines
  • Damage underneath the car
  • Повреждения на шинах или колпаках
  • It is the amount of money for which a customer is liable in case of accidental damage to the vehicle.
  • If you opt for our SCDW (Super Collision Damage Waiver) you do not need to leave a Deposit/Deductible but you are still liable for accidental damage or negligent behavior not covered by SCDW.
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